Delivery & Returns
Delivery
Shipping fees for all orders to the UK incl. duty and VAT: EUR 15,-
Fast delivery is important for us, which is why we try to ship all parcels within 2-5 working days. You are always welcome to contact us for accurate information about your order. If a problem should occur with your order, we will contact you directly by e-mail.
All orders are shipped from our warehouse in Denmark.
Returns
Please contact return@deakudibal.dk before sending back your order / parts of your order.
When returning from the UK please be aware that we do not cover the return expenses and this will not be refunded. You must send with all costs covered and arrange return shipment from your location to our warehouse. If this does not happen, we cannot accept the return parcel and it will be returned to you. We recommend sending your return package via DHL.
Return orders must be shipped directly to:
Dea Kudibal A/S
c/o System Transport A/S
Kumlehusvej 1
4000 Roskilde
Denmark
Remember to get a proof of postage together with a tracking number. Dea Kudibal can not be held liable for packages sent without proof of postage and tracking.
Goods must be returned unused and must be returned with the original price tag. We strive to uphold an easy and fast return process. Once a return order has been received and accepted, it subsequently takes approximately 14 working days before the refunded amount has been transferred back to the customer’s bank account. Refunds will be credited back to the original form of payment.
Miinto orders
For questions regarding Miinto orders pls. contact Miinto customer service.
You can find the support phone number or chat function on the country-specific Miinto website.
Miinto return orders
I you wish to make a return, pls. always contact Miinto customer service before you send back the order.
You can find the support phone number or chat function on the country-specific Miinto website.