Terms & Conditions
ORDER
Fast delivery is important for us, which is why we try to ship all parcels within 1-3 working days.
Once you have selected the items you want and placed them, please fill out your personal information such as name, address and payment information, once this is done, you will receive a confirmation by e-mail.
Please note that this is not the final order confirmation, you will receive your final order confirmation and receipt once the payment is approved and the product is registered in our warehouse. It is only an electronic acknowledgement of the receipt of your order. Dea Kudibal retains the rights to cancel the order due to typographical errors, technical problems, delivery failures and similar situations.
All orders are shipped from our warehouse in Denmark.
RETURN
Dea Kudibal offers a 14 days return policy from the day you receive your goods.
Please contact return@deakudibal.dk before sending back your order / parts of your order.
When returning from the UK please be aware that we do not cover the return expenses, duty or VAT and this will not be refunded. You must send with all costs covered and arrange return shipment from your location to our warehouse. If this does not happen, we cannot accept the return parcel and it will be returned. We recommend sending your return package via DHL.
Return orders must be shipped directly to:
8700 Horsens
Denmark
Port 706-708
Att : Dea Kudibal
Remember to get a proof of postage together with a tracking number. Dea Kudibal can not be held liable for packages sent without proof of postage and tracking.
Goods must be returned unused and must be returned with the original price tag. We strive to uphold an easy and fast return process. Once a return order has been received and accepted, it subsequently takes approximately 14 working days before the refunded amount has been transferred back to the customer’s bank account. Refunds will be credited back to the original form of payment.
You can read more here.
PAYMENT
In order to place an order on the Dea Kudibal webshop you must have a valid credit card. When you place an order with your credit card the amount will be verified and reserved on your bank account. Once the order has been shipped, the amount will be withdrawn from your account.
We accept the following types of credit cards: Visa/Dankort, Visa, Visa Electron, MasterCard, MasterCard debet, Maestro & Mobilepay.
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice
Please note that you can only use Klarna as payment method, if your country uses EURO.
DELIVERY
You are always welcome to contact us for accurate information about your order. If a problem should occur with your order, we will contact you directly by e-mail.
All prices are including Duty and VAT. Return orders should be sent prepaid where duty and VAT is paid by the customer.